SMARTJOBS
and trade missions like the one in Mumbai. “Protocol is a simple thing. It’s really good manners and common sense, and into this you build these events that you hope will go off according to plan. You’re sort of the maestro, the traffic co-ordinator at these events.” Dwight says these visits happen a lot more than we realize. When Queen Elizabeth came to Canada
last summer, Dwight planned her visit to Winnipeg about 12 to 18 months in ad- vance. He planned places for her to tour, statues to unveil, luncheons and meetings. He’s done such a good job organizing royal visits over the years that the Queen made him a member of the Royal Victorian Or- der, an appointment given by the Queen as a reward for personal service. Dwight’s duties change when he’s abroad
on trade missions. In 2010, he visited China three times and the Philippines twice, set- ting up luncheons, hotels and meetings for the premier, always making sure to keep on top of the hectic itinerary. In the world of protocol consulting, Jay’s
duties are completely different, where he meets with businesses to discuss interna- tional protocol and teaches people about
corporate etiquette. It’s important, he says, that if you’re visiting a businessman from Japan you know the proper giſt to bring. “In Japan you wouldn’t give white lilies as a house present because they’re only used in funerals,” he says. “Tese are things that can really upset and offend someone. Everything is organized so everyone knows what to do.” Jay is originally from the United States, where in the past he’s organ- ized events for monarchs from Britain and Jordan, for presidents and as well for movie stars and singers. He also teaches seminars on etiquette
so business people understand how to act in corporate situations. “When you offend someone you are actually bullying them by showing a degree of dominance,” he says. Jay attended the Washington School of
Protocol in Washington, D.C., the only school in the world with an accepted cer- tification for protocol. He says he went into the etiquette and protocol field because he felt teaching etiquette to young people was important for their self-confidence. “I just saw an awful lot of negative energy
around kids,” he says. “I decided that it had to do with self- respect and compassion and
that these are the things those kids lack. The way to teach them is through etiquette because this is what it’s all about. When I went to protocol school I decided businessmen and women needed this training as well.” Dwight, on the other hand, fell
into the protocol business by chance. Originally, he had received a BSc from Brandon University. Realizing science wasn’t his field, Dwight eventually went into journalism and reached the communications department in the pro- vincial government. He got increasingly involved in protocol and worked his way up to protocol officer. “From dissecting a dogfish shark to laying out plans for ambassadors is a leap,” he laughs. However, he says a job in protocol
isn’t for everyone. It’s about strong interpersonal skills and a calm compo- sure. “If you’re the kind of person who can keep your wits about you and just remain relatively calm, that part of your personality will serve you very well. Rarely do things happen like they’re supposed to.”
S Dwight Macaulay (left) in a recent receiving line.
SMART careers | Early Spring 29
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